Dukhan Bank has won 4 prestigious awards from the annual awards program of MEED magazine “Banking Excellence in the Middle East and North Africa for the year 2023”, in recognition of its continuous efforts in providing the latest private banking services and digital solutions to its customers.
For the second year in a row, Dukhan Bank won the “Best Private Banking Bank in Qatar” award as a new recognition of the outstanding level of its private banking services that aim to improve the overall customer experience. Mr. Shawky Daher, General Manager of Private Banking at Dukhan Bank, also received the award The “Best Banker for Private Banking Services in the Middle East and North Africa” award for his efforts in developing his management work system according to a progressive vision and his achievements in this aspect in line with the bank’s comprehensive vision and its digital strategy that focuses on increasing customer satisfaction rates.
Dukhan Bank’s “Rashid” virtual assistant, supported by the latest artificial intelligence technologies, also won the “Best Use of Artificial Intelligence in Financial Services” and “Excellence in Multi-Channel Integration” awards for the second year in a row as well.
These achievements and accolades came in the wake of Dukhan Bank’s successful transformation into a Qatari public shareholding company through the direct listing of its shares in the main market of the Qatar Stock Exchange, as of February 2023.
On the other hand, these awards affirm Dukhan Bank’s leading position in the field of Islamic banking, as it provides customers with a diversified portfolio of digital banking services and solutions that are compatible with the provisions of Islamic Sharia, in line with its firm commitment to acquiring the latest digital technologies that keep pace with the technology era.
The Middle East and North Africa Banking Excellence Awards program celebrates and honors the best institutions, financial services and individuals for their commitment to providing innovative services that improve customer experience and make it more distinguished.
Mr. Ahmed Hashim, Acting Chief Executive Officer of Dukhan Bank, said: “We are very pleased to be awarded Dukhan Bank with these international awards, which highlight our unremitting efforts to provide world-class banking solutions and advanced digital services that make banking transactions more convenient, easy and available to our valued customers around the clock.
He added that this honor represents a new milestone in Dukhan Bank’s journey that is full of local, regional and global achievements, and at the same time, it is an incentive for us to continue searching for the best and most effective banking solutions that meet the ever-changing needs of our customers.
He said, “I am pleased to extend my sincere congratulations to Mr. Shawky Daher for his dedication to his work and his excellence in leading the Private Banking Services Department, and I am also pleased to express my deep thanks to the Bank’s management and all employees for these well-deserved honors that highlight their vital role in the advancement of this pioneering institution to which we belong.” all. This, and we look forward to rising again and again to the local and global podiums by strengthening our portfolio with the best digital services and improving the overall experience for our customers.”
For his part, Mr. Shawky Daher, General Manager of Private Banking at Dukhan Bank, said: “I am very proud to win these prestigious awards that celebrate the best institutions operating in the banking sector, which we can say is a new bright page in Dukhan Bank’s journey, and an affirmation of its great position in this field.” The vital sector in general, and private banking services in Qatar in particular.
He added that these awards embody the great teamwork of the entire Dukhan Bank family in order to reach new levels of customer satisfaction and develop banking services in Qatar.
In the same context, Mr. Talal Ahmed Al Khaja, Chief Communications Officer at Dukhan Bank, said: “We are very pleased to receive these awards, which reflect our commitment to providing our customers with a banking experience in accordance with the best modern international standards, supported by innovative digital products and services. We are also pleased to see our multi-channel virtual assistant, Rashid, continues to win international awards, as it makes it easier for our customers to obtain immediate answers to their questions and inquiries, especially that winning these awards for the second year in a row highlights the effectiveness of the virtual assistant in enhancing the experience of our customers.
