The Ministry of Commerce and Industry asked consumers to file a complaint through its platforms dedicated to consumer protection during the holiday season and to increase shopping and purchases from markets.
The ministry confirmed that these cases include the discovery of an expired product. Describing or advertising the commodity with deceptive or false information. And when a counterfeit, counterfeit or non-conforming product is discovered.
Complaint cases also include misleading or deceptive advertising, failure to announce prices of products or services, and providing a service that does not conform to the specifications or agreement. Breach of the guarantee, as well as when the invoice differs from the declared price (the price difference between the offer and the cash register). Refrain from giving an invoice for purchases.
The ministry said on the social networking site Twitter that the consumer has the right to verify the validity period of the product, know the price and agree on it before providing the service and keep the dated invoice.
The trade and industry issued a set of requirements that must be met in barbershops and beauty centers
Basic consumer rights
Ensure the validity of the products used in beauty centers
Viewing:
Service prices and agreement before using the service. The right to respect religious values, customs and traditions, and to adhere to conditions related to public health and safety
Invoice retention, which will help you:
Save your right to compensation. Find out the prices in the future
Return or exchange of defective products.
Compare the total invoice value with the published price list. Free choice of goods and services that meet the quality conditions that conform to the specifications.
Provider obligations
Providing the service or the commodity while ensuring its conformity with the declared approved standard specifications.
Comply with the conditions related to public health and safety.
Properly providing and guaranteeing the service within a period of time commensurate with the nature of that service.
Determining the data of the service provided, its features, characteristics, prices, and the goods that he buys or the services that are provided to him
Submit a complaint via the platforms
On the other hand, the Ministry of Commerce and Industry called on consumers to file a complaint through its platforms dedicated to consumer protection in the event of any of the cases stipulated in the law. The ministry confirmed that these cases include the discovery of an expired product. Describing or advertising the commodity with deceptive or false statements. And when a counterfeit, counterfeit or non-conforming product is discovered.
Complaint cases also include misleading or deceptive advertising, failure to announce prices of products or services, and providing a service that does not conform to the specifications or agreement. Breach of the guarantee, as well as when the invoice differs from the declared price (the price difference between the offer and the cash register). Refrain from giving an invoice for purchases.
The Ministry affirmed that consumer rights in the State of Qatar are protected by the provisions of the law. The Consumer Protection Law provides protection for all products and services, whether paid for by the consumer or given to him free of charge.
According to the law, the consumer is defined as whoever: obtains a good or service, with or without consideration, to satisfy his personal need or the needs of others, or deals or contracts with him in this regard.
The scope of consumer protection extends to goods and services that are provided without remuneration.
The law also places an obligation on suppliers to act fairly, provide certain information about their products and services, and refund and/or compensate the consumer for poor service or defective goods. The provider is defined as everyone who provides the service, manufactures, distributes, trades in, sells, exports, imports, or interferes in its production or circulation, with the aim of providing it to the consumer or dealing or contracting with him on it in any way.
The law defines basic consumer rights, including:
• The right to health and safety in the normal use of products and services.
• The right to obtain correct information about products and services.
• The right to obtain all relevant information about the product or service in Arabic as well as in other languages.
• The right to return, replace or repair the product for free, if it is found defective or does not meet the standard specifications or its purpose.
• The right to find all relevant information about the product, including its type, nature, ingredients, etc.
• The right to find the price of the product displayed clearly.
• The right to receive a dated invoice for the product purchased.
• The right to obtain all relevant warranties for the product offered by the producer or agent.
• The right to obtain another free product if the period of implementation of the warranty conditions exceeds 15 days until all the conditions of the guarantees are fulfilled.
• The right to resort to the judiciary in the event of any violation or restriction of consumers’ rights.
The consumer has the right to claim compensation for any property damage resulting from the purchase or use of the product or service. Accordingly, the supplier is obligated to refund, replace or repair the product without charge if:
• A defect has been detected in the product, or
• The product did not conform to the standard specifications and did not meet its purpose.
False or misleading advertising or promotion
The Consumer Protection Law prohibits selling, displaying, presenting, promoting and advertising any spoiled or expired products, meaning that they have exceeded their expiry date or do not comply with the stipulated specifications.
